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European Contact Centre Customer Service Awards 2018

CPM UK takes GOLD for Best Outsourcing Partnership with Royal Mail at the European Contact Centre Customer Service Awards 2018

 

We were delighted to receive this award, recognising a true outsourcing partnership, where our team of 45+ business managers, based in our Warrington Contact Centre, drive business to business sales for Royal Mail.

 

On the awards evening, there were 1,200 attendees, finalists from 19 countries, and just 28 winners, including CPM UK! The judges called out some specific reasons why our entry was selected as the GOLD winner;

  • A real sense of a joined-up operation across different levels
  • A passionate drive to deliver results on both sides to achieve sales targets, bring teams along with them and to win the hearts & minds of staff
  • Value add goes beyond cost reduction
  • The ability of both organisations to be able to adapt to change

Prior to the awards evening, much earlier in the year we made the decision to enter for Best Outsourcing Partnership for our work with Royal Mail.  Nominations were invited from organisations who have a great partnership with their outsourcing partner and can demonstrate results that show how the customer and employee is benefiting from the partnership.  With our 10-year partnership, some amazing results and a brilliant story to tell – our Royal Mail worked seemed the perfect choice

.

We submitted an initial award entry, and were shortlisted to present to a panel of independent judges.

The European Contact Centre Customer Service Awards is highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. The judges are there to recognise organisations that are leading the way in delivering exceptional service to customers.  It’s a tough process, where you are up against the clock to bring to life why your agency/client partnership is award worthy – but the team did an amazing job on the day

 

About CPM’s Contact Centres.

 

We offer an international contact centre delivering inbound and outbound customer experience and sales solutions on an EMEA-wide basis.  We specialize in the delivery of omnichannel customer engagement solutions for global clients spanning High Tech, Consumer Electronics, FMCG, Retail and Travel industries and currently cover 22+ languages across 65 markets.  We have Contact Centres in Thame, Warrington and Barcelona.



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